Your Privacy Matters to Us
Introduction
True Value Customs Broker, based in Delhi, India, is deeply committed to safeguarding your privacy. This policy details how we collect, use, share and protect your personal and business information obtained through our website, including data submitted via our contact form. We process your data in accordance with applicable Indian laws, including the principles of the Digital Personal Data Protection Act, 2023.
Information We Collect
We collect information that you voluntarily provide to us, which may include:
- Name
- Company name
- Contact number
- Details regarding your import inquiry
This information is collected strictly for the purpose of responding to your inquiry and facilitating the provision of customs brokerage services related to imports.
Purpose and Use of Data
Your personal data is used solely for the following specific and lawful purposes:
- To respond to your import-related inquiries effectively.
- To prepare and provide accurate quotations for our services.
- To communicate with you regarding our services and your consignments.
- To facilitate essential customs clearance and logistics processes for your imports, where necessary.
Consent
By submitting your inquiry and checking the consent box, you provide your explicit, informed and unambiguous consent for us to collect, process and use your personal information as precisely outlined in this Privacy Policy. You understand that this consent forms the legal basis for processing your data for the stated purposes.
Sharing and Disclosure
Your data will not be sold, rented, or leased to third parties for marketing purposes. We may share your information only when it is strictly necessary for the purpose of customs clearance or service fulfilment, or when legally obligated. Such instances may include:
- Indian Customs Authorities: As required for the electronic filing of Bills of Entry and other mandatory declarations.
- Other Government Agencies: As mandated by Indian law or specific regulatory requirements related to your import consignment.
- Essential Logistics Partners: Such as carriers, shipping lines, airlines and warehousing providers, solely for the purpose of executing the import and delivery of your consignment.
Any disclosure is strictly limited to the information necessary for the stated purpose, primarily for regulatory compliance or essential service delivery related to your import consignment, and always in adherence to legal requirements.
Security Measures
We implement robust technical and organizational safeguards designed to protect your personal information from unauthorized access, accidental loss, alteration, disclosure, or misuse. We regularly review and update our security protocols.
User Rights
As a data principal, you have the following rights concerning your personal information:
- Right to Access: You may request access to the personal data we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data, subject to legal or contractual obligations for retention.
- Right to Withdraw Consent: You have the right to withdraw your consent for the processing of your personal data at any time, subject to legal or contractual restrictions.
To exercise any of these rights, please contact us using the details provided in the last section below.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to provide our services, or as required by applicable Indian laws and regulatory obligations. Once the retention period expires, your data will be securely disposed of.
Contact
For any privacy-related queries, concerns, or to exercise your user rights, please contact us via:
Email: tvalue303@gmail.com | tvaluemkt25@gmail.com
Phone: +91 80108 66506 | +91 9217711402
Address:
Room No. 202, 2nd Floor,
Inland Container Depot,
TUGHLAKABAD,
NEW DELHI – 110020